Frequently Asked Questions
1. Where is ScanProTech located?
ScanProTech storage and production facility is based in Haywards Heath and our head office is based in Horsham. Our secure facility is equipped to handle all your document scanning needs while maintaining high standards of quality and security.
2. What types of document scanning services does ScanProTech offer?
We offer a range of tailored document scanning services, including bulk scanning, file digitisation, and secure archiving solutions. Our services are designed to meet the specific needs of various industries, such as solicitors’ firms, healthcare, finance, and more.
3. How does the scanning process work?
Our scanning process begins with a consultation to understand your specific requirements. We then organise your documents, scan them using high-quality equipment, and convert them into digital formats. Once the scanning is complete and you approve the quality, we can either return your physical files or assist you with secure shredding through our trusted partners.
4. Is my data secure during the scanning process?
Yes, we prioritise data security. All documents are handled with care, and we follow strict protocols to ensure that your information remains confidential throughout the scanning process. We also offer secure storage options for your digital files.
5. What is the turnaround time for document scanning services?
Turnaround times vary depending on the volume of documents and the complexity of the project. We work at a pace that suits your needs.
6. Are there any costs associated with the initial consultation or scanning of sample files?
Turnaround times vary depending on the volume of documents and the complexity of the project. We work at a pace that suits your needs.
7. What formats can my documents be scanned into?
We can scan your documents into various digital formats, including PDF, TIFF, and JPEG, depending on your specific needs and preferences.
8. Do you provide onsite scanning services?
No, we currently do not offer onsite scanning services. All scanning is performed at our secure facility, ensuring that your documents are handled with the utmost care and security throughout the entire process.
9. How do you ensure the quality of the scanned documents?
We use high-quality scanning equipment and employ rigorous quality control checks throughout the process. After scanning, we review the images to ensure they meet our high standards before delivering the final digital files to you.
10. What are your payment options?
We invoice at the first week of the month with a 14-day payment term. This allows you to manage your payments effectively while ensuring timely processing of our services. Specific payment arrangements can be discussed during the initial consultation to suit your needs.
Got a question not shown here? Contact ScanProTech today and we’ll happily provide more information for you.